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SHIPPING INFORMATION
We ship to customers across Europe and beyond. All orders are carefully packaged and dispatched from our warehouse in Spain.
SHIPPING METHODS & DELIVERY TIMES
Spain (Domestic)
- InPost Lockers 24/7 or Drop off Point: €2.00
- Delivery: 2–4 business days
- SEUR Home Delivery: €4.00
- Delivery: 24 hrs
Canary Islands
- Standard Shipping: €10.00
- Delivery: 4–6 business days
- Customs may delay delivery; this is outside our responsibility.
Europe Zone A
(Austria, Belgium, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, France)
- InPost Lockers 24/7: €4.00
- Delivery: 4–6 business days
Europe Zone B
(Denmark, Greece, Hungary, Sweden)
- Express International: €10.00
- Delivery: 4–6 business days
Europe Zone C
(Norway, Switzerland)
- Express International: €25.00
- Delivery: 6–10 business days
- Customs may delay delivery; this is outside our responsibility.
United Kingdom
- InPost Lockers 24/7: €15.00
- Delivery: 4–6 business days
Rest of World
- International Shipping: €50–€60
- Delivery: 7–15 business days
- Customs may delay delivery; this is outside our responsibility.
Delivery Time Disclaimer
All delivery times listed are estimated based on information provided by our logistics partners. While we strive to meet these timeframes, unexpected delays may occur due to factors outside our control (such as customs, carrier issues, or local disruptions).
ORDER PROCESSING
- Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- Once dispatched, you will receive a shipping confirmation email with tracking information.
TRACKING YOUR ORDER
A tracking number will be emailed once your order ships. You can use it to monitor your package's journey to your door or to your selected InPost locker/drop off point.
RETURNS & EXCHANGES
15-Day Return Policy
We want you to LOVE your New Lovers Shoes purchase. If you're not completely satisfied, you can return unworn items within 15 days of receiving your order for a full refund or exchange.
FREE SIZE EXCHANGE
We offer 1 free size exchange per order. If the size isn't quite right, we'll cover the shipping cost for your first exchange to a different size of the same style.
Conditions:
- Items must be unworn and in original condition
- Exchange must be requested within 15 days of delivery
- Free exchange applies to size changes only (same style)
- Contact us at marketing@newloversshoes.com to arrange your free size exchange
RETURN CONDITIONS
To be eligible for a return, items must be:
- Unworn and in original condition
- In original packaging with all tags attached
- Returned within 15 days of delivery
- Accompanied by proof of purchase
HOW TO RETURN
- Contact us at marketing@newloversshoes.com to initiate your return and receive instructions.
- Pack your items securely in the original packaging.
- Ship the package using the return label we provide or your own trackable shipping service.
- Once we receive and inspect your return, refunds are processed within 2-3 business days.
RETURN SHIPPING COSTS
- Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
- We can provide paid return labels from our shipping partners, or you may use any trackable carrier of your choice.
- Exception: Your first size exchange is free (see Free Size Exchange section above).
EXCHANGES
To exchange an item for a different size or style, contact us and we'll assist you.
Exchange shipping follows the same rates and process as standard shipping, except for your 1 free size exchange per order.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us immediately and include photos.
We will arrange a replacement or full refund at no cost to you, including return shipping.
QUESTIONS?
We're here to help!
Contact us anytime at marketing@newloversshoes.com